Cancellation & Refund Policy

ProMusicals reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by ProMusicals for re-delivery shall be claimed from the User.

Return Process:
If you would like to return a product, it is required to contact us as soon as possible at 044 2819 3607 / 2819 3445 or email us to
All returns must be authorized and the return shipment must be mailed within 7 days of the delivery of your order.
Please pack the product properly, as it was delivered to you so that there is no damage or dents during the return shipment process.